Cancellation & Refund Policy

At Saanurveda, we strive to ensure your satisfaction with our ayurvedic products. Please review our cancellation and refund policy below:

1. Order Cancellation

1.1 Cancellation Before Shipment: You can cancel your order before it has been shipped. To cancel your order, please contact our customer service team at info@saanurveda.com or call us at +916239666766.

1.2 Cancellation After Shipment: Once your order has been shipped, it cannot be canceled. However, you may return the product in accordance with our return policy.

2. Return Policy

2.1 Eligibility for Returns: Products can be returned within 15 days of delivery if they are unused, unopened, and in their original packaging. To initiate a return, please contact our customer service team.

2.2 Non-Returnable Items: Certain items are non-returnable, including:

• Products that have been opened or used

• Products not in their original condition

• Products purchased on sale or with a discount

3. Refund Policy

3.1 Refund Process: Once we receive your returned product and inspect its condition, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.

3.2 Shipping Charges: Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3.3 Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

4. Exchange Policy

4.1 Exchanges: We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer service team.

5. Contact Us

If you have any questions or concerns about our cancellation and refund policy, please contact us at:

• Email: info@saanurveda.com

• Phone: +916239666766